The agreement
Terms & Conditions
Last updated August 2026
Terms of carriage and service
These terms apply to every consignment AIX Global Logistics accepts, quotes or handles. Placing a booking with us means you accept them. Read them alongside our shipping guideline.
"Company" means AIX Global Logistics. "Customer" means the party requesting the service, including the shipper, consignee and their agents. "Goods" means the cargo tendered for carriage. "Booking" means an instruction to move goods, whether given in writing, by email or verbally and later confirmed.
The Company acts as a freight forwarder and agent arranging carriage on behalf of the Customer, not as a common carrier, unless a document issued by the Company expressly states otherwise. Where the Company issues its own house air waybill or house bill of lading, the terms printed on that document apply in addition to these terms.
Quotations are based on the weight, volume, commodity and routing supplied by the Customer and are valid for the period stated on the quotation. Rates are subject to change if the actual weight, dimensions or commodity differ from those declared, or where carriers vary fuel, security or terminal charges. Duties, taxes, demurrage, detention, storage and examination fees are payable by the Customer at cost.
The Customer warrants that all information and documents supplied are accurate and complete; that the goods are correctly described, classified, packed, marked and labelled; and that the shipment does not contravene any law of the country of origin, transit or destination. The Customer indemnifies the Company against any claim, fine or expense arising from a breach of this clause.
Dangerous goods must be declared at the time of booking with a valid declaration and MSDS, and must be packed, marked and labelled to IATA or IMDG requirements. The Company may refuse, hold or dispose of any undeclared dangerous or prohibited goods at the Customer's cost, and reports such shipments to the relevant authority.
Transit times are estimates given in good faith and are not guaranteed. The Company may select the carrier, route, mode and equipment, and may consolidate the goods with other consignments. The Company is not liable for loss arising from delay, missed connections, flight or vessel changes, port congestion, or events outside its reasonable control.
Where the Company acts as customs broker, it does so on the Customer's declaration and authority. The Customer remains responsible for the accuracy of the classification and valuation submitted, and for any duty, tax, penalty or reassessment raised by the authorities, whether before or after release.
The Company's liability for loss of or damage to goods is limited to the lower of the invoice value of the goods or the limit set by the applicable international convention or carrier contract — including the Warsaw and Montreal Conventions for air carriage and the Hague-Visby Rules for sea carriage. The Company is not liable in any circumstances for indirect or consequential loss, including loss of profit, market or contract.
The Company does not insure the goods unless the Customer requests cover in writing before despatch and the premium is accepted. Where insurance is arranged, it is placed with underwriters on their terms and the Company acts only as agent in effecting the cover.
Notice of loss, damage or shortage must be given in writing at the time of delivery, and a full claim with supporting documents must be filed within fourteen (14) days of delivery or of the date the goods should have been delivered. Claims filed after this period are time-barred. All freight and charges must be paid in full before a claim is processed; claims may not be set off against freight due.
Invoices are payable within the agreed credit period, or before release of the goods where no credit facility exists. Overdue amounts may attract interest at the rate stated on the invoice. The Company holds a general lien over all goods and documents in its possession for any sum owed by the Customer.
The Company is not liable for failure or delay in performing its obligations where caused by circumstances beyond its reasonable control, including war, civil unrest, strike, hartal, natural disaster, epidemic, port or airport closure, carrier failure, or government or regulatory action.
These terms are governed by the laws of the People's Republic of Bangladesh. The courts of Dhaka have exclusive jurisdiction over any dispute arising out of or in connection with the services, save that the Company may bring proceedings in the courts of the Customer's place of business.
The Company may amend these terms from time to time. The version published on www.aixgl.com at the date of booking is the version that applies to that consignment.
A note on this page
These terms are a working draft for the website. Have them reviewed by your legal adviser before publication so they match your trading conditions, your house air waybill and any association standard trading conditions you operate under.